Frequently Asked Questions
Everything you need to know about your Secretlab experience.
What is the typical shipping time for orders within the EU?
Orders for in-stock items are typically processed within 1-2 business days. Shipping times vary by country but generally range from 2 to 5 business days via our regional couriers.
Do Secretlab chairs come with a warranty?
Yes, all Secretlab chairs come with a 3-year limited warranty as standard, which can be extended to 5 years through our Extended Warranty Program.
What is your return policy for accessories and chairs?
We offer a 49-day return policy. Items must be in their original packaging and in like-new condition. Please note that return shipping fees are the responsibility of the customer.
Are the chairs easy to assemble by myself?
Absolutely. Every chair includes a step-by-step toolkit and a high-quality assembly guide. Most users find they can complete the setup in under 20 minutes.
Which payment methods do you accept in the EU store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options such as Klarna in supported regions.
How do I choose the right size for my height and weight?
We provide a comprehensive Sizing Guide on each product page. Simply input your height and weight to see our recommendation between the 'R' (Regular) and 'XL' sizes.